Well, Ginny and I got new cell phones yesterday.

Ginny wanted to get a picture phone … and I thought it would be kind of cool to have one too (ref: future post about camera envy).

I’ve been less than pleased with the SprintPCS so we decided to get Verizon service. Mitch & Steve both have it and have no complaints.

We picked up the phone yesterday evening … as they were programming the phones, I heard this horrible music playing when they turned the phone on and off. I asked the guy if that could be turned off. He said: Of course … and asked if I wanted to be shown how? I replied that as long as it could be done, I could figure out how.

Got the phone home and tried to figure out the process for turning off the music … I found nothing obvious in the manual or on the phone itself.

Additionally, I wanted to figure out how to change the banner display so it would have my name instead of the words “Verizon Wireless”. Since both phones were identical, I wanted some way to clearly identify Ginny’s phone from mine.

I couldn’t figure out how to change either, so I called Verizon’s tech support.

The guy at Verizon said that there was no way to change the startup & shut down music off short of turning off all sounds and the banner text was built into the phone. Well that’s clearly unacceptable. If you’re in the theater and realize that you forgot to turn off the phone the music plays regardless.

So, we’re off to the Verizon store again to return these phones and find new ones.
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