Last week I had an experience with a customer that took me aback.
I was trying to help them diagnose a problem … in order to diagnose this problem I needed to see the log file from a server.
This log file is plain text. It’s readable using notepad, or any other editor that can handle plain text files.
Here’s what the customer did …
- Opened the log file with notepad
- Did a screen capture (using ALT-PrtScr)
- Pasted the screen capture into a word document
- Emailed us the word document
Now I understand a certian lack of familiarity with PC’s … but this is kind of silly. Doing a simple file attachment is NOT rocket science.