I purchased some software from amazon.com a few weeks ago … then I found it cheaper at a B&M locally.
I purchased the cheaper copy and tried to cancel the order on amazon… sadly, it was too late to cancel.
I requested a refund and got a shipping label.
As soon as the item arrived, I slapped the shipping label on the box and sent it right back.
I just got an email from amazon indicating they had processed my refund … here’s the refund breakdown…
The following is the breakdown of the refund:
|Item Returned||Item Refund||86.99|
|Per Item Shipment Refund||0.99|
|Other Costs:||Per Shipment Refund||3.99|
|Non-refundable Deductions:||Prepaid Return Label||-4.98|
|Return Processing Fee||-43.50|
<THUD> (sound of jaw hitting floor)
I sent the software back to them unopened, in completely resalable condition … Needless to say, I immediately sent a message to amazon.com requesting a full refund. If I don’t get the refund, I will contest the charge and refund with the credit card company. A 50% refund fee is absolutely unacceptable.
Update 12:00 — Amazon said the fee was a mistake … and they are refunding me the full amount of the purchase … including the shipping. Case closed.