Category: Customer Service

Chase Bank Win!

Yes, you read that correctly. Chase Bank gave me some good customer service. Of course it was in the branch, face to face, so it’s harder to be lackadaisical about customer service when the customer is right there. Recently Chase announced they were implementing higher fees at lower thresholds for their basic banking products. I …

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Positive Customer Service

Yes, it happens occasionally. Once again it was with Comcast. Well, at least partially.  This was a good recovery from a potentially bad experience. Two weeks ago the picture on our cable was getting very pixelated … my first thought was that the TiVo was going bad, so I tried connecting the TV directly to …

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