Monthly Archives: February 2007

Common Courtesy

0223708.jpgIs it too much to ask that service providers CALL if they are going to be late for a scheduled appointment?

I’ve been waiting at home for a HVAC repair person to come out to fix our humidifer. He was supposed to be here between 9am and 2pm. It’s now 10 minutes after 2pm.

I called the main office and was informed that they were running behind schedule. They had some No Heat emergency calls that had priority.

Obviously I don’t mind if they have emergency calls that have to be taken care of first … but, in my opinion, it should be standard operating procedure that they call me to say they are running behind schedule. Maybe even give me the option to reschedule (although I wouldn’t have opted for that this time).

When my Covad DSL went out, they the repair tech called to tell me that he was 10 minutes behind schedule … and he called more than an hour before he was due.

I’ve also had service techs from other companies arrive BEFORE they were scheduled … stick around a few minutes, leave a note that they were here and I wasn’t, then leave. I, of course, arrived at home right on time to find their note.

Of course, the worst was ADT … when we had our windows replaced they were supposed to come out and remove all the sensors from the existing windows. They never showed up and never called. And I took time off of work to be here when they were scheduled to arrive.

Maybe I should start sending invoices to service providers that don’t meet their promised time window and don’t even try to notify. What do you think? $25 / hour? Maybe $50 / hour on weekdays where I have to take time off of work.

[tags]service, repair, appointments, schedule[/tags]

Thunderbird message list out of sync

Sometimes I find that the message list in Thunderbird gets out of sync with the message bodies. When this happens, if I click on a message in the list, the message body that is brought up doesn’t match the subject.

I found a easy solution … just shut down Thunderbird, delete the corresponding .msf file from the accounts data directory, and start Thunderbird back up. Thunderbird will rebuild the .msf file and everything should be fine again.

To find accounts data directory, click on the “Server Settings” category of the effected account and look at the “Local directory” field.

[tags]thunderbird, mozilla, email[/tags]