Refreshing Tech Support

It’s happened again … I had some really GOOD tech support.

The phone adapter for our VOIPo service died … no dial tone, no connection, nothing.

Oddly enough, I could log in to the devices web interface … so I contacted VOIPo customer support.  After a few email exchanges, it was determined that they would need to do some interactive diagnostics to determine what was going wrong.

I called them and talked to James … he had me test a few things … and then said something truly amazing … “Could you put the VOIP adapter in to your routers DMZ so I could take a look at it directly?”.

James had clearly picked up on the fact that I was technically adept and would understand what he meant.

After a bit of futzing around with the router (both routers, actually) I had the VOIP adapter in the DMZ and the firewall for the necessary port opened up.

James quickly determined that the adapter was dead and told me they would send a replacement.

Related posts ...
As I mentioned a few months ago, I switched from Vonage to VOIPo for my
I recently signed up with a new VOIP service for my home phone. I'm using
This post only covers the technical details of how to implement http/2 on an Apache
We all agree that email is crucial to modern life. But what email should you

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.