Category Archives: Computers

Please send me the log file

Last week I had an experience with a customer that took me aback.

I was trying to help them diagnose a problem … in order to diagnose this problem I needed to see the log file from a server.

This log file is plain text. It’s readable using notepad, or any other editor that can handle plain text files.

Here’s what the customer did …

  1. Opened the log file with notepad
  2. Did a screen capture (using ALT-PrtScr)
  3. Pasted the screen capture into a word document
  4. Emailed us the word document

Now I understand a certian lack of familiarity with PC’s … but this is kind of silly. Doing a simple file attachment is NOT rocket science.

Building a box in Malaysia

I ordered a new laptop from Dell (yeah yeah yeah … I said I wasn’t going to buy another Dell).

The estimated ship date for the order is August 27th.

The order went from “Order Accepted” to “Boxing” in about 6 hours … and it’s been sitting in Boxing since then.

Of course I had horid thoughts about the box sitting on a Dell dock for 7 days just so they can meet their shipping estimate.

Turns out the computers are actually built in Malaysia … and when the order status shows ‘Boxing’, the computers are being shipped to the Dell distribution factility in Tennessee. Once in Tennessee it takes another day to be truly ‘Boxed’ up and shipped out.

Hopefully the new machine will be here by the end of next week.

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Video capture card problem — RESOLVED!

Well, the video capture card problem has been resolved.

I ended up going over to Frys yesterday and picked up a motherboard, cpu, and memory (2 motherboards, actually, more about that later).

The upgrade went smoothly … Linux adapted to the new hardware without a problem. Windows XP, however, wouldn’t even boot. I had to reinstall. I kind of expected that.

However, the capture card is seen by the PCI bus now, and is fully functional in XP. I need to figure out how to make it work in Linux though.

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Video capture card problems

Well, I got the video capture card finally … plugged it into my system (mordor) and … it didn’t work.

Tried a few different configurations, even booted up into WinXP (mordor usually runs Redhat Linux Fedora, but the card was just never seen.

I brought the card into work and plugged it into my workstation … it was seen and recognized as soon as I logged on.

Well, that obviously means my play machine is broken. Time to upgrade.

I think I’ll swing by Frys today and see about picking up a cheap motherboard & CPU. I think they have them on sale again.

Video Capture Card Redux

Well maybe I am going to get the video capture card that I ordered a few days ago.

Turns out the vendor “lost” the items … and recently found them (sounds like a song).

I got a call a few days ago from the vendor telling me that they did have the cards and I could get one if I still wanted it.

Considering their lack of communication and general bad business practices, I said no and hung up.

After thinking about it for a while, I decided to get it. So I sent them an email asking them to re-activate my order. They informed me that the original order was canceled and I would have to call to give them my credit card, or order another one on Pricegrabber.

I ordered another one on Pricegrabber this morning … and I got an email this afternoon indicating that it had shipped via UPS. I should have it on Tuesday (oops, sorry Ginny, TARsday).

Not really enough time to properly record The Amazing Race … but maybe for the following weeks episode.

Hmmm … I’ll probably have to get a bigger hard drive for mordor.

WiFi: Free or Pay?

Note: I tried to post this on Friday, but IE crashed while I was in the middle of posting it … I’ve switched to Firefox at both work and home.

The Seattle Post-Intelligencer is running a very interesting article on Free vs. Pay WiFi in Seattle’s coffee shops.

Personally, I refuse to pay for WiFi at commercial establishments … it’s just far too cheap for the vendor … and the price that gets charged is far beyond what I would consider even marginally reasonable.

In Boulder, while we were on our road trip we found a cute little coffee house that advertised WiFi internet access. Both Ginny and I were kind of starved for a ‘net fix, so we wandered down there. I asked how much it cost to connect, and the owner said it was free as long as we were customers. So, we got a couple of iced teas, some turkey wraps, and some yummy cookies, stat down at a table and started munching and surfing.

In fact, while we were on the road trip, most of the places we stayed did have (or were going to have soon) WiFi access. Even the Alps had wired and wireless access available for free. It kind of surprised me that they would provide such access, as they are a pretty romantic place, but it kind of makes sense … they also cater to the business meeting and retreat business.

The only place we actually paid for WiFi access was the Homestead Suites in Salt Lake … and that fee was only token ($5 for the entire stay). I think they charge the fee simply to justify requiring a userid & password. Since they are very near a popular pedestrian mall, it makes sense. They want to provide the service for their customers, not everyone who is walking by. Of course, the userid & password were quite trivial… and I’m sure they don’t get changed much if ever. My ownly gripe with that place was they told us about the WiFi, but didn’t indicate there was a charge for it. When Ginny called the front desk she was informed of the charge … and we just had them put it on our bill.

Even the Holiday Inn in Grand Island Nebraska had WiFi … unforunately, it wasn’t working in our section of the hotel. Not sure why. I asked the front desk if they could have someone reset the access point, but nobody knew how to do it.

Of course, since I have gobs of internet access at home and work, I really don’t need it at coffee houses … but it’s nice to know that it’s there.

I really like the Penera Bread Company in Schaumburg … they have good soup, sandwiches, and coffee… plus they have WiFi for free. I only used it once, but it was nice.

It would be nice if I could get WiFi access at work … then I could use my PDA to access resources while in meetings… but they have legitimate security concerns. I also think that I’m the only person who would use it.

html -> php

Ginny wanted some more features installed on her blog, some of which require PHP, so I switched all our HTML over to PHP. No big deal in the blogging software (MT) … but for some reason I’m having trouble getting mod_rewrite to map requests for html files to php.

Obviously there are links to the html files out in the internet (Google has a number of them, so do some of the site agregators.

Seems to work when I just have

RewriteRule (.*)\.html$ $1.php

in the .htaccess file … but when I change it to

RewriteRule (.*)\.html$ $1.php [R=permanent]

It seems to have problems finding the file. Not sure exactly why yet.

Oh well, I’ll just have to experiment.

Customer Satisfaction?

Got a call from Dell today about my laptop.

Apparently they ran the my machine over the entire weekend and couldn’t get the fans to fail.

I told them that the diagnostics indicated a problem with the fans and I had included the diagnostics report.

Skip, the Dell tech, indicated that he had seen the diagnostics report, but the diagnostics tended to lie and there really was nothing wrong with the fans.

I then told him that both Ginny and I heard the fans making odd noises. They seemed to startup and shutdown irregularly.

Skip said that he would replace the fans as a customer satisfaction issue and ship the system back to me.

Now, correct me if I”m wrong … but if the customer says the fans were operating irregularly AND the diagnostics indicated a problem with the fans … wouldn’t you say that there is a problem with the fans?

I do not want the fans replaced as a one time customer satisfaction resolution … I want the fans replaced because they are broken. Labeling it a customer satisfaction resolution makes me sound like I’m a whiner. I’m not a whiner (well, not usually) … but if the fans are broken, I want them fixed.
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But I *NEED* Windows!

I volunteered to help out our QA guy at work by running some of his regression tests on Implementer over the weekend.

I figured, even if I don’t have my own computer available, I can use Ginny’s system.

Unforunately, her monitor isn’t big enough to display the desktop at work.

So, I have to install XP on my scorched earth machine (named Mordor, btw) … but I don’t have any free space on the linux partition and I don’t want to repartition it.

Luckily I have a spare 6gb drive … that should be enough to install a very basic Windows XP. I install the extra drive in mordor and the primary slave.

XP, however, has other ideas … it turns out that Windows doesn’t like getting installed on anything other than the primary drive.

Ok, I can work around that … I temporarily unplug the linux drive, make the 6gb drive the primary, and install XP. Everything is cool, right?

No, of course not … I configure grub with (what I think are) the necessary entries to boot windows off the 2nd drive, but it won’t boot. Can’t find the OS.

I do a bit of research and find this site that describes the process. I gave it a try, and whadda ya know, it works! This blog entry was started on Linux and finished on Windows.

Now I just have to get current on all the Windows patches and install anti-virus software.