Daily Archives: 1-February-2004

Dell Service Rant or Can you be without your computer for 2 weeks?

The fans on my Dell Inspiron 8100 started acting wonky today … so I ran the diagnostics and was informed that the fans were failing.

I called Dell service. Held for 10 minutes and then found out it was the corporate support line, so I called back and waited another 10 minutes.

I described the problem to the tech (pleasant guy named John, who was definitely in America) and he said that the fans probably needed to be replaced. Unfortunately, my service contract is “Rapid Response Depot”… and the turnaround time is about 2 weeks.

Now I don’t know about you … but I certainly can’t be without my computer for 2 weeks.

The online service manual have instructions on how to replace the fans … but there’s no part number, and John couldn’t find one as a “Customer Replicable Part” … so the only option I currently have is to send it in.
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