Got a call from Dell today about my laptop.
Apparently they ran the my machine over the entire weekend and couldn’t get the fans to fail.
I told them that the diagnostics indicated a problem with the fans and I had included the diagnostics report.
Skip, the Dell tech, indicated that he had seen the diagnostics report, but the diagnostics tended to lie and there really was nothing wrong with the fans.
I then told him that both Ginny and I heard the fans making odd noises. They seemed to startup and shutdown irregularly.
Skip said that he would replace the fans as a customer satisfaction issue and ship the system back to me.
Now, correct me if I”m wrong … but if the customer says the fans were operating irregularly AND the diagnostics indicated a problem with the fans … wouldn’t you say that there is a problem with the fans?
I do not want the fans replaced as a one time customer satisfaction resolution … I want the fans replaced because they are broken. Labeling it a customer satisfaction resolution makes me sound like I’m a whiner. I’m not a whiner (well, not usually) … but if the fans are broken, I want them fixed.
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