I had a very frustrating experience with Chase bank yesterday.
I wanted to pay down the balance of our home equity line of credit to zero. I did not want to close the account.
The pay down amount isn’t obvious on their web site, so I called their customer service.
The woman I talked to was clearly a script reading drone, as she could not give me JUST the information I wanted. She had to give me ALL the information that showed up on her screen.
The balance on the account was about $60 plus some variable interest.
The first amount she told me was to close the account entirely (which I explicitly told her I did not need) was around $500. This included the early termination fee.
The next amount she gave me was (supposed to be) the amount to bring the balance to zero. She quoted me $400!
I explained that the amount she gave me could not be right because my current balance was only $60.
So she had to log back into the account to get the breakdown. Since the call had already gone on for 25 minutes, I just told her to forget it and I would calculate the amount myself.
Back on their website I finally found the variable interest that was due: $0.46.
Unfortunately the website would not let me pay the full amount … I had to pay the current balance first, then pay the variable interest.
The last time I wanted to do this I was unable to make a payment less than $1 … So I had to make a $1 withdrawal so I could pay a little more than $1.
This time it let me pay the .46 without jumping through hoops.
I like many of the services Chase offers, but their phone customer service leaves a lot to be desired.