I gotta hand it to the Illinois Department of Revenue … they got the online tax filing system right.
The system to file your taxes online is simple, straight forward, and fast. Although I did use TurboTax to calculate the taxes, I entered the information directly into the states web site and was done in about 10 minutes. At the end I was able to download and/or print a PDF of my completed tax form with the confirmation number noted at the bottom.
There were no convenience fees (which I think are bogus anyways, why should I pay to save YOU money), and the refund (all $182 of it) will be deposited into our checking account.
The ONLY thing I would say they could do to improve it would be to make the form jump to the correct position when you ask it to do a calculation. Perhaps some AJAX technology would help in that respect.