ADT Does it Again

I blew the entire morning waiting for an ADT contractor to come out and replace the wireless backup for our alarm system.

Seems that the cellular provider that ADT uses for the wireless backup is dropping support for analog devices. As a result, anyone who has an analog wireless backup for their alarm system needs to get the system upgraded to digital.

About 3 weeks ago I scheduled the upgrade for today between 8am and 12 noon. I made sure not to schedule anything for that day.

This morning I wake up early (earlier than my normal saturday roust, anyways) and get ready (emptied out the pantry where the transmitter is) and waited … and waited … and waited some more.

About 20 minutes after noon I called ADT to see what the problem was. I got transfered to a supervisor who was trying to get a hold of the contractor. She said she would call me back as soon as she found out what was going on.

About 15 minutes later she did call back (which was kind of shocking in itself) and informed me that the contractor had been overbooked for the upgrades … and wouldn’t be able to get to our house that day. We would have to reschedule. Problem is, the next available appointment wasn’t until mid-September.

She did offer a $20 discount on the upgrade cost … which I took. I also explained that this is the 2nd time that ADT had missed an appointment. She countered that the last time it was indeed ADT that had missed the appointment but this time it was a contractor. Obviously, from my perspective, there’s no difference.

Due to scheduling problems, the wireless transmitter won’t get upgraded until early October.

I’m getting a little annoyed at ADT.

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