Well, ADT finally came and installed the new wireless backup unit.
Of course the upgrade wasn’t without it’s hitches …
- The guy who came wasn’t exactly the picture of professionalism. I assume he was a contractor and not a regular ADT field service engineer.
- The analog wireless unit was originally mounted in the basement … where we got a lousy signal (digital or analog) … so, after a number of false signal loss indications, ADT moved the unit to the kitchen pantry. The guy wanted to install the new digital unit back in the basement. I convinced him to install it in the same spot as the old one so we could get a good signal.
- He didn’t bring a staple gun … he had to use mine.
- He couldn’t figure out how to snake a wire behind a wall … I had to tell him to try fish a stiff wire (that I provided) up from the control panel up the wall and then attach the wire he was trying to bring down to the control panel so he could pull it down.
- He had a wimpy little pocket flashlight … so he couldn’t see in the closet that the wireless unit was mounted in … which caused him to wasted at least 20 minutes because he had secured two wires to the same contact point. I had to let him use my big maglight flashlight so he could see enough to get the unit wired correctly.
- He spent about 2 1/2 hours doing the install … I suspect that I could have had it done in 45 minutes.
All that said … the new unit is kind of interesting. It’s uses a GSM network … so it has SIM card. Not sure what the advantage of that is … probably just cheaper to manufacture.
Of course all this costs me $199 (less a $20 credit because they blew off the first appointment). I’m sure I’ll have much better service (picture sarcasm dripping off this sentence).
Yep, ADT missed another appointment. At least they called before hand. That doesn’t mitigate the fact that I took off early from work again.
I don’t know why I expect anything better from ADT … they’ve established a clear pattern.
I’ve rescheduled once again … I’m seriously thinking of calling ADT tomorrow, speaking to a supervisor, and informing them that … if they miss this next appointment … I’ll be invoicing THEM for my time (which, I suspect, is worth a lot more than their’s is).
It absolutely boggles my mind that service providers have no compunction about telling customers to be be home for a 4 hour span of time … and then not showing up.
I blew the entire morning waiting for an ADT contractor to come out and replace the wireless backup for our alarm system.
Seems that the cellular provider that ADT uses for the wireless backup is dropping support for analog devices. As a result, anyone who has an analog wireless backup for their alarm system needs to get the system upgraded to digital.
About 3 weeks ago I scheduled the upgrade for today between 8am and 12 noon. I made sure not to schedule anything for that day.
This morning I wake up early (earlier than my normal saturday roust, anyways) and get ready (emptied out the pantry where the transmitter is) and waited … and waited … and waited some more.
About 20 minutes after noon I called ADT to see what the problem was. I got transfered to a supervisor who was trying to get a hold of the contractor. She said she would call me back as soon as she found out what was going on.
About 15 minutes later she did call back (which was kind of shocking in itself) and informed me that the contractor had been overbooked for the upgrades … and wouldn’t be able to get to our house that day. We would have to reschedule. Problem is, the next available appointment wasn’t until mid-September.
She did offer a $20 discount on the upgrade cost … which I took. I also explained that this is the 2nd time that ADT had missed an appointment. She countered that the last time it was indeed ADT that had missed the appointment but this time it was a contractor. Obviously, from my perspective, there’s no difference.
Due to scheduling problems, the wireless transmitter won’t get upgraded until early October.
I’m getting a little annoyed at ADT.