I’m getting really confused by my bank (Chase) … when presented with a customer who has been with them for a number of decades (through 2 or 3 incarnations), and who WANTS to keep an account open with them … they won’t waive a $200 fee.
Ginny and I are in the process of refinancing our mortgage … but we would like to keep our home equity line of credit account open with Chase.
Unfortunately, they won’t waive the $200 ‘subordination’ fee. I talked to the customer service person about it … and a manager. The only way they would waive the fee is if I refinanced my mortgage through Chase. Doesn’t mater that we have 2 checking accounts, a savings account, and 2 credit cards with them.
As I don’t think I’ll be able to get them to bend on the fee (and I’m not willing to fight about it anymore), I’ll just close the account and re-open a home equity line of credit later (probably at a different bank).
Good job Chase … you lost a customer account.