It’s happened again … I had some really GOOD tech support.
The phone adapter for our VOIPo service died … no dial tone, no connection, nothing.
Oddly enough, I could log in to the devices web interface … so I contacted VOIPo customer support. After a few email exchanges, it was determined that they would need to do some interactive diagnostics to determine what was going wrong.
I called them and talked to James … he had me test a few things … and then said something truly amazing … “Could you put the VOIP adapter in to your routers DMZ so I could take a look at it directly?”.
James had clearly picked up on the fact that I was technically adept and would understand what he meant.
After a bit of futzing around with the router (both routers, actually) I had the VOIP adapter in the DMZ and the firewall for the necessary port opened up.
James quickly determined that the adapter was dead and told me they would send a replacement.