Good Customer Service from Road iD

A number of years ago I purchased a Road iD bracelet so, if I crashed during a ride, anyone who tried to help me would know who to contact if I wasn’t able to tell them.

I’ve worn that bracelet for most, if not all, my rides. It’s gotten kind of beat up over the years.

At this point the metal plate with the emergency contact information is pretty scuffed up and almost illegible.

While browsing the Road iD web site, I noticed they have a lifetime guarantee.

Yesterday I sent their customer service department a note indicating that the plate is scuffed and illegible … and they responded, within about an hour, indicating that they would provide a replacement.

They confirmed the information for the bracelet and shipping address … and said it would be sent out that day.

Today I got the shipping confirmation of the replacement.

That’s good customer service.

Related posts ...
I'm probably one of the few people who can honestly claim that they fell off
As you might have guessed, I like keeping track of my fitness. On my bike,
One of the things I've struggled with since I started seriously cycling was eyewear. I
Some time ago I posted about my general dissatisfaction with the 4iiii Viiva heart rate

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.